NESCAFÉ® Dolce Gusto® FAQs

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Podback

How do I recycle my pods through Podback?

There are two ways you can recycle your pods with Podback; Recycling Centres & In-store.

Recycling Centres: More and more local authorities are collecting pods at their recycling centres, no bag required, just tip your pods loose into the containers.

In-store: Drop your filled green Podback bags back at supermarkets and coffee shops around the UK.

You can find out how and where to recycle with Podback by using the Recycle Checker here: https://www.podback.org/recycle-checker Select what pods you are using and your postcode, and the interactive map will show your nearest local drop-off point. Click on your chosen location to find out how to recycle and how to get a bag. This will include local supermarkets, coffee shops and council recycling centres.

Where can I drop my filled Podback bags off?

You can now drop your filled Podback bags off to participating Morrisons, Asda, Costa Coffee stores in Tescos and council recycling centres. Use the Recycle Checker here: https://www.podback.org/recycle-checker Select what pods you are using and your postcode, and the interactive map will show your nearest local drop-off point. Click on your chosen location to find out how to recycle.

How do I get bags for the Drop-Off service?

You can add up to 4 free recycling bags with your next Nescafé Dolce Gusto order on the webshop. You can also order Podback bags directly from the Podback website free of charge or pick them up at your local participating Morrisons or Costa Coffee stores in Tesco.

Use the Recycle Checker here: https://www.podback.org/recycle-checker Select what pods you are using and your postcode, and the interactive map will show your nearest local drop-off point. Click on your chosen location to find out how to get a bag.

Do I need to remove the coffee grounds before putting them into the recycling bag?

There is no need to empty your pods, but please drain any remaining liquid from them before putting them in your recycling bag.

Are the bags recycled as part of the recycling process?

Podback bags are recycled by a facility in Yorkshire that specialises in recycling flexible plastics, such as food wrappers and films. The facility produces plastic pellets which are used in a wide range of manufacturing industries

Why does NESCAFÉ Dolce Gusto use plastic pods when other biodegradable materials are available?

Our current materials allow our pods to protect the fresh taste of our high-quality coffee by preserving all the complex aromas and flavours. The make-up of these materials also allows for a robustness that works with our up to 15 bar pump pressure system to deliver high quality coffee, every time. We are working actively to reduce virgin plastic and find alternatives. In 2022, we reduced the amount of plastic that’s needed to make our capsules by 13% and we have the ambition to have 1/3 less virgin plastic by end of 2025.

I use 2 different branded pods; can they go in the same recycling bag?

It's important that aluminium and plastic pods are not mixed in the same bag, this is so they can be sent to the correct reprocessing facility. Different brands of pods that are made of the same material can be recycled in the same bag. Since our pods are made from plastic you will need a green Podback bag.

I don't have a drop off point near me on the map

If you can't see a Drop Off point close to your location on the interactive map, please follow the instructions on the map screen. If you have any problems please contact Podback Customer Services team for assistance and provide your postcode here: www.podback.org/contact-us

I am in Northern Ireland – can I use the Podback service?

Yes, the service covers the whole of the UK including Northern Ireland. However, we are not currently able to offer the service in the Channel Islands or the Isle of Man.

I am in the Republic of Ireland – can I use the Podback service?

At this time Podback is only available across the UK. We are looking at how, and when, we will expand this service to the Republic of Ireland in the future.

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St Patricks Day

What pods are included in this offer?

As per the T&C's, this promotion includes all NESCAFÉ® Dolce Gusto® pods including NESCAFÉ® Dolce Gusto® magnums and all STARBUCKS® products. Bundle packs are excluded from this offer.

How long do I have to redeem my code?

This code is valid until 10:00am 18/03/2025 OR when the first 50 orders using the code have been placed, whichever is sooner.

Where do I enter my promotional code?

Once a minimum of 4 single pod boxes (excluding bundle packs) have been added to your basket, you can enter your promotional code at the basket page or at the checkout page.

I entered the promo code at checkout and it's showing invalid.

As per the T&C's, this offer is only available to the first 50 lucky customers who enter the code at checkout. If your basket meets the required T&C's (minimum of 4 single pod boxes excluding bundle packs) and your code shows invalid, you were unlucky this time!

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STARBUCK PUMPKIN SPICE LATTE SURVEY 15% OFF YOUR NEXT PURCHASE

What pods are included in this offer?

As per the T&C's, this promotion includes all NESCAFÉ® Dolce Gusto® pods including NESCAFÉ® Dolce Gusto® magnums and all STARBUCKS® products. Bundle packs are excluded from this offer.

How long do I have to redeem my code?

Your promotional code must be redeemed online by 26/03/2025.

Where do I enter my promotional code?

Once a minimum of 4 single pod boxes (excluding bundle packs) have been added to your basket, you can enter your promotional code at the basket page or at the checkout page.

How many boxes do I need to add to my basket for the promotional code to work?

You must have a minimum of 4 single pod boxes in your basket to use your promtional code and receive 15% off your order.
This promotion includes all NESCAFÉ® Dolce Gusto® pods including NESCAFÉ® Dolce Gusto® magnums and all STARBUCKS® products. Bundle packs are excluded from this offer.

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Machine Sale Genio S Promotion

Do I need a promotional code to make use of this offer?

To qualify for this offer, add exactly 4 NESCAFÉ® Dolce Gusto® pod boxes to your basket and enter code GENIOSALE. The NESCAFÉ® Dolce Gusto® Genio S by De'Longhi machine will be added at checkout and basket total adjusted to £59.99. As per the T&C's Starbucks, Magnum packs and Bundle packs are excluded from this offer.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 4 NESCAFÉ® Dolce Gusto® pod boxes to your basket. Adding any more pod boxes, any Starbucks, Magnum or Bundle packs will prevent the machine from being added.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's Starbucks, Magnum packs and Bundle packs are excluded from this offer.

Can I choose a different colour machine?

This promotion is only valid with our NESCAFÉ® Dolce Gusto® Genio S by De'Longhi in the colour white.

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JAN POD SALE

Do I need a promotional code to make use of this offer?

The discount will automatically be applied at checkout when 5 coffee pod boxes have been added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any lesss will remove the discount.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

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WINTER POD SALE

Do I need a promotional code to make use of this offer?

The discounted price of £3.75 per box is automatically applied to the coffee pod boxes. As per the T&C's, the minimum order quantity of four (4) NESCAFÉ® Dolce Gusto® pod boxes are still required.

Can I add more boxes to receive the discount?

You can add additional pod boxes to receive this offer. As per the T&C's, the minimum order quantity of four (4) NESCAFÉ® Dolce Gusto® pod boxes are still required.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs, magnum packs pod boxes are excluded from this offer.

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Price Increase 2024

Why has the price of pods increased on the webshop?

We can assure you that this decision was not made lightly. We examined all other alternatives as we always want to give our consumers the best products possible at the best value for money.

Why can’t I see any price increase in retailers?

We have increased the recommended retail price (RRP) but as resale pricing is at the sole discretion of the retailer, they are free to determine their own resale prices.

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BLACK FRIDAY MACHINE BUNDLE OFFERS | MINI ME & GENIO S MACHINES

Do I need a promotional code to make use of this offer?

To qualify for this offer, add exactly 4 NESCAFÉ® Dolce Gusto® pod boxes to your basket. As per the T&C's Starbucks, Magnum packs and Bundle packs are excluded from this offer.

Enter code BFMINI to add the NESCAFÉ® Dolce Gusto® Mini Me by De'Longhi to your basket. Your order total will be adjusted to £54.99.

Enter code BFGENIO to add NESCAFÉ® Dolce Gusto® Genio S by De'Longhi to your basket. Your order total will be adjusted to £69.99.

Can I add more boxes to receive the discount?

The offer is only for 4 NESCAFÉ® Dolce Gusto® pod boxes. Adding more or buying Starbucks, Magnum, or bundle packs will remove the machine offer.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's Starbucks, Magnum packs and Bundle packs are excluded from this offer.

Can I choose a different colour machine?

This promotion is only valid with our NESCAFÉ® Dolce Gusto® Mini Me by De'Longhi in the colour black & grey and our NESCAFÉ® Dolce Gusto® Genio S by De'Longhi in the colour white.

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BLACK FRIDAY POD SALE

Do I need a promotional code to make use of this offer?

The discounted price of £15 will automatically be applied at checkout when exactly 4 NESCAFÉ® Dolce Gusto® pod boxes have been added to your basket. As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 4 NESCAFÉ® Dolce Gusto® pod boxes to your basket. Adding any more pod boxes will remove the discount. As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

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Save Up to 25% on Coffee Pods*

Do I need a promotional code to make use of this offer?

The discount will automatically be applied at checkout when either exactly 8, 12 or 24 boxes are added to your basket. As per the T&C's, bundle packs and magnums are excluded from this offer.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 8, 12 or 24 pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount. As per the T&C's, bundle packs and magnums are excluded from this offer.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs and magnums are excluded from this offer.

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Autumn Pod Sale Promo - 5 for £19.99

Do I need a promotional code to make use of this offer?

The discount will automatically be applied at checkout when exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes have been added to your basket. As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any lesss will remove the discount.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

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20% off STARBUCKS® Pumpkin Spice Latte

Do I need a promotional code to make use of this offer?

The 20% discount will be applied at checkout when adding 4 or more boxes of pods, ensuring a minimum of one box of STARBUCKS® PUMPKIN SPICE LATTE is included and the exclusive 20% off* code received in your exclusive loyalty email is added to the promotional code box at checkout.

Can I add more boxes to receive the discount?

This promotion is valid when adding 4 or more NESCAFÉ® Dolce Gusto®, STARBUCKS® or Magnum packs to your basket, ensuring a minimum of one box of STARBUCKS® Pumpkin Spice Latte is included. As per the T&C's, NESCAFÉ® Dolce Gusto bundle packs are excluded from this offer.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, NESCAFÉ® Dolce Gusto bundle packs are excluded from this offer.

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10% off KitKat® Hot Chocolate

Do I need a promotional code to make use of this offer?

The 10% discount will be applied at checkout when adding 4 or more boxes of pods, ensuring a minimum of one box of KitKat® Hot Chocolate is included and the exclusive 10% off* code received in your exclusive loyalty email is added to the promotional code box at checkout.

Can I add more boxes to receive the discount?

This promotion is valid when adding 4 or more NESCAFÉ® Dolce Gusto®, STARBUCKS® or Magnum packs to your basket, ensuring a minimum of one box of KitKat® Hot Chocolate is included. As per the T&C's, NESCAFÉ® Dolce Gusto bundle packs are excluded from this offer.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, NESCAFÉ® Dolce Gusto bundle packs are excluded from this offer.

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Exclusive machine offer

Do I need a promotional code to make use of this offer?

The discount will be applied at checkout when a minimum of £30 spend on pod boxes containing 12 or 16 pods (including STARBUCKS® but excludes the purchase of Bundles and Magnum packs) and the promotional code found on your leaflet insert is added to the promotional code box at checkout.

Where do I enter my promotional code?

Once your basket meets the promotional code T&C's requirements, you can enter your promotional code at the basket page or at the checkout page.

When do I need to use my promotional code by?

This offer is valid for machine bundles purchases made between 21.08.2024 and 31.03.2025. You must redeem your promotional code on the webshop by 23:59 on 30.04.2025.

I have entered the promotional code and the discount has not been applied.

As per the T&C's, this promotion is available with the purchase of a minimum of £30 spend on pod boxes containing 12 or 16 pods, including STARBUCKS® but excludes the purchase of Bundles and Magnum packs. Customers who add £30 worth of items to their basket and use the promotional code at checkout will automatically receive £10 discount from the total value of their basket.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, magnum packs and bundle packs are excluded from this offer.

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Coffee Pod Sale

Do I need a promotional code to make use of this offer?

The discount will automatically be applied at checkout when 5 coffee pod boxes have been added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any less will remove the discount.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

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Get a FREE* descaler

Do I need a promotional code to make use of this offer?

The machine descaler will automatically be applied at checkout when 6 or more coffee pod boxes have been added to your basket. As per the T&C's, bundles are excluded from this offer.

Can I add more boxes to receive the discount?

This promotion is valid when adding 6 or more NESCAFÉ® Dolce Gusto® or STARBUCKS® by NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount. Offer also includes NESCAFÉ® Dolce Gusto® Magnums packs.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundles are excluded from this offer.

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Save Up to 25%*

Do I need a promotional code to make use of this offer?

The discount will automatiaclly be applied at checkout when either exactly 8, 12 or 24 boxes are added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 8, 12 or 24 pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs and magnums are excluded from this offer.

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Welcome back Reactivation loyalty offer

What pods are included in this offer?

As per the T&C's, this promotion includes all NESCAFÉ® Dolce Gusto® and STARBUCKS® pods excluding NESCAFÉ® Dolce Gusto® magnums and NESCAFÉ® Dolce Gusto® bundle packs.

When is my promotional code valid until?

Your unique promotional code will be valid for use on the NESCAFÉ® Dolce Gusto® webshop only until 3pm on 28.02.26.

Where do I enter my promotional code?

Once your basket meets the promotional code T&C's requirements, you can enter your unique promotional code at the basket page or at the checkout page.

How do I use my promotional code?

Please refer to the email containing your unique promotional code for the T&C's on how to use this. Alternatively, you can contact our team directly at www.dolce-gusto.co.uk/contact-us

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BANK HOLIDAY SALE

Do I need a promotional code to make use of this offer?

The discount will automatically be applied at checkout when 5 coffee pod boxes have been added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any less will remove the discount.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

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£5 EMAIL OPT IN POP-UP BOX OFFER

What pods are included in this offer?

As per the T&C's, this promotion includes all NESCAFÉ® Dolce Gusto® pods including NESCAFÉ® Dolce Gusto® magnums, NESCAFÉ® Dolce Gusto® bundle packs and all STARBUCKS® products.

What's the minimum order for this offer?

As per the T&C's, the standard minimum order requirement for this promotion is 4 boxes of pods.

How do I qualify for this offer?

To qualify for this offer you must enter you email address in the pop up box. You will then receive a confirmation email asking you to opt into our newsletter. Once you have opted in, you will then receive a separate email containing your promotional code for £5 off your next order.

I have entered my email address in the pop up box but I have not received a promo code to my email?

Always be sure to check your junk folder if you have not received your email, however please be aware if you are already opted in to our newsletter you will not qualify for this offer and therefore will not receive an email.

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