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NESCAFÉ® Dolce Gusto® FAQs
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This promotion is only valid when adding exactly 8, 12 or 24 pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount. As per the T&C's, bundle packs and magnums are excluded from this offer.
As per the T&C's, bundle packs and magnums are excluded from this offer.
The discount will automatically be applied at checkout when exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes have been added to your basket. As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.
This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any lesss will remove the discount.
As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.
The 20% discount will be applied at checkout when adding 4 or more boxes of pods, ensuring a minimum of one box of STARBUCKS® PUMPKIN SPICE LATTE is included and the exclusive 20% off* code received in your exclusive loyalty email is added to the promotional code box at checkout.
This promotion is valid when adding 4 or more NESCAFÉ® Dolce Gusto®, STARBUCKS® or Magnum packs to your basket, ensuring a minimum of one box of STARBUCKS® Pumpkin Spice Latte is included. As per the T&C's, NESCAFÉ® Dolce Gusto bundle packs are excluded from this offer.
As per the T&C's, NESCAFÉ® Dolce Gusto bundle packs are excluded from this offer.
The 10% discount will be applied at checkout when adding 4 or more boxes of pods, ensuring a minimum of one box of KitKat® Hot Chocolate is included and the exclusive 10% off* code received in your exclusive loyalty email is added to the promotional code box at checkout.
This promotion is valid when adding 4 or more NESCAFÉ® Dolce Gusto®, STARBUCKS® or Magnum packs to your basket, ensuring a minimum of one box of KitKat® Hot Chocolate is included. As per the T&C's, NESCAFÉ® Dolce Gusto bundle packs are excluded from this offer.
As per the T&C's, NESCAFÉ® Dolce Gusto bundle packs are excluded from this offer.
The discount will be applied at checkout when a minimum of £30 spend on pod boxes containing 12 or 16 pods (including STARBUCKS® but excludes the purchase of Bundles and Magnum packs) and the promotional code found on your leaflet insert is added to the promotional code box at checkout.
Once your basket meets the promotional code T&C's requirements, you can enter your promotional code at the basket page or at the checkout page.
As per the T&C's, magnum packs and bundle packs are excluded from this offer.
This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any less will remove the discount.
As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.
The machine descaler will automatically be applied at checkout when 6 or more coffee pod boxes have been added to your basket. As per the T&C's, bundles are excluded from this offer.
This promotion is valid when adding 6 or more NESCAFÉ® Dolce Gusto® or STARBUCKS® by NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount. Offer also includes NESCAFÉ® Dolce Gusto® Magnums packs.
As per the T&C's, bundles are excluded from this offer.
The discount will automatiaclly be applied at checkout when either exactly 8, 12 or 24 boxes are added to your basket.
This promotion is only valid when adding exactly 8, 12 or 24 pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.
As per the T&C's, bundle packs and magnums are excluded from this offer.
As per the T&C's, this promotion includes all NESCAFÉ® Dolce Gusto® and STARBUCKS® pods excluding NESCAFÉ® Dolce Gusto® magnums and NESCAFÉ® Dolce Gusto® bundle packs.
Your unique promotional code will be valid for use on the NESCAFÉ® Dolce Gusto® webshop only until 3pm on 28.02.26.
Once your basket meets the promotional code T&C's requirements, you can enter your unique promotional code at the basket page or at the checkout page.
Please refer to the email containing your unique promotional code for the T&C's on how to use this. Alternatively, you can contact our team directly at www.dolce-gusto.co.uk/contact-us
The discount will automatically be applied at checkout when 5 coffee pod boxes have been added to your basket.
This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any less will remove the discount.
As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.
As per the T&C's, this promotion includes all NESCAFÉ® Dolce Gusto® pods including NESCAFÉ® Dolce Gusto® magnums, NESCAFÉ® Dolce Gusto® bundle packs and all STARBUCKS® products.
As per the T&C's, the standard minimum order requirement for this promotion is 4 boxes of pods.
To qualify for this offer you must enter you email address in the pop up box. You will then receive a confirmation email asking you to opt into our newsletter. Once you have opted in, you will then receive a separate email containing your promotional code for £5 off your next order.
Always be sure to check your junk folder if you have not received your email, however please be aware if you are already opted in to our newsletter you will not qualify for this offer and therefore will not receive an email.
As per the T&C's, this promotion is available with the purchase of a minimum of £30 spend on pod boxes containing 12 or 16 pods, including STARBUCKS®, but excludes the purchase of Bundles, Magnums and Flash Sales. Customers who add £30 worth of items to their basket and use the promotional code at checkout will automatically receive £10 discount from the total value of their basket.
As per the T&C's, bundle packs excluded from this offer.
Your £10 discount code will be valid for use on the NESCAFÉ® Dolce Gusto® webshop only until 23:59 on 31.09.24
As per the T&C's, this promotion includes all NESCAFÉ® Dolce Gusto® pods including NESCAFÉ® Dolce Gusto® and all STARBUCKS® products.
As per the T&C's, this promotion is available with the purchase of a minimum of £30 spend on pod boxes and does not comply with the standard minimum order requirement on the UK Website of 4 boxes of pods, or £17.60.
You can put any Podback-participating brand’s pods in the appropriate bag. The teal-coloured bag marked P is for plastic coffee pods or the white bag marked A is for aluminium coffee pods. If you use both aluminium and plastic pods you cannot put them in the same bag, you will need to use separate bags. This is so they can be sent to the correct reprocessing facility.
Outer packaging can, but neither NESCAFÉ Dolce Gusto pods or recycling bags can currently be recycled in regular kerbside collection bins. In some local authorities, you can recycle your pods with Podback via the service's Kerbside scheme. For more infomation, complete the recycling checker on this page.
The bags for kerbside collection are available through the recycle checker above or podback.org. If this service is availabe in your area you will need to register in order to get the bags. You will then be sent a roll of bags for recycling your plastic coffee pods.
Please review the guidance provided in the by your council and on their website. Each council’s services are run slightly differently and your collection day may differ from another council.
You can order an additional roll of kerbside collection bags on the Podback website.
We are in positive discussions with several local authorities, and hope to have more operational soon. The set up and roll out of kerbside collections will take time so in the meantime please use our Drop Off collection service.
No, the coffee grounds are removed from the pods at the reprocessor. The coffee is then used as a soil improver and to create renewable energy. Please drain any remaining liquid from your used pod before adding it to your recycling bag.
Please review the guidance provided provided by your local council and on their website. Each council’s services are run slightly differently.
No. You must use the bags designed for the collection route.
You can find your nearest Collect+ drop off point with the online tool.
Labels can be printed directly from the Collect+ website by clicking here if you use plastic pods. Please note that a new label, with a unique barcode, must be created for each bag you're returning. If you don't have a printer, select the Print in Store option. You will be emailed a barcode, present the barcode to the store assistant using your mobile device. They will print the label for you for FREE.
You can put any Podback-participating brand’s pods in the appropriate bag. The teal-coloured bag marked P is for plastic coffee pods or the white bag marked A is for aluminium coffee pods. If you use both aluminium and plastic pods you cannot put them in the same bag, you will need to use separate bags. This is so they can be sent to the correct reprocessing facility.
No, the coffee grounds are removed from the pods at the reprocessor. The coffee is then used as a soil improver and to create renewable energy. Please drain any remaining liquid from your used pod before adding it to your recycling bag.
No. You must use the bags designed for the collection route.
Unfortunately, apart of the Podback Drop Off scheme, we can only pick up used coffee pods via Collect+ locations at this time.
Yes, you can still use any pink NESCAFÉ Dolce Gusto recycling bags you may have on hand to recycle your pods for Drop off. In April 2021, we transitioned to a new recycling bag that has a new colour and design. Compared to the previous bag, we have improved the materials, seals, and artwork to minimize likelihood of bag leakage. Both bags fit 45 used pods that should be drained ahead of placing them in the recycling bag.
Drop off recycling bags are currently available free with the purchase of pods from the NESCAFÉ Dolce Gusto webshop. From Summer 2021, recycling bags will become available from retailers. For kerbside recycling bags, if your area is eligible, your local authority will delivery the relevant recycling bags to your home.
Used pods will only be accepted in designated Podback bags, whether that be at a drop off point, or kerbside collection.
The current recycling bags are not recycled as part of the recycling process due to their contact with liquids, labels and wider materials. The bags are recovered however and used to create energy and we are looking at ways to recycle these in the future.
The sorting and reprocessing stages are overseen by ourselves and partners in the UK, meaning we have complete visibility over what happens to our pods. After collection, the coffee pod materials will be separated from the used coffee grounds. The plastic pods are processed to produce high-grade plastic pellets which can be used by manufacturers to produce high-grade plastic items, such as furniture. The coffee grounds go through anaerobic digestion producing a combination of biogas and soil improver. This is an iterative process and we hope as our volumes of collected pods increase, we can make this process even more circular.
Plastic pods will be reprocessed by Roydon in Swinton, near Manchester.
Recycling bags are recovered and used to create energy.
Our current materials allow our pods to protect the fresh taste of our high-quality coffee by preserving all the complex aromas and flavours, so you can enjoy your perfect cup. The make-up of these materials also allows for a robustness that works with our up to 15 bar pump pressure system to deliver high quality coffee, every time. Did you know we are working with packaging material suppliers to develop plastics made from responsibly managed and renewable resources?
Since 2019, we have been progressively changing the colour of the plastic used for our pods from black to brown. We are making this change to improve the recyclability of our pods where facilities exist. The colour change makes it easier for recycling facilities across Europe to sort pod materials accurately, helping to ensure all pods collected for recycling are actually recycled successfully.
Podback is a coffee pod recycling service. Created in partnership with the biggest names in coffee pod systems, Nespresso, NESCAFÉ Dolce Gusto and Tassimo, to give people who enjoy the quality and taste of coffee pods simple and easy ways to recycle them. It's the first of its kind in the UK.
Kerbside - With Kerbside you simply fill your Podback recycling bag with used pods and leave it outside with your other waste and recycling on your normal waste collection day. You get your kerbside recycling bags by registering for this service. Find out if kerbside is available in your area via the checker above
Drop Off - With Drop Off you can take your filled Podback recycling bag to your nearest Collect+ store. Collect+ with local stores around the UK offering a place to drop-off your recycling bags. You will need a label to return your Podback bag. These can be printed at home or in any Collect+ store for free*. Recycling bags for Drop Off are available from participating brand websites and we hope to have these available in supermarkets soon. Please note that all Collect+ stores currently have the facility to print labels in store.
We are in positive discussions with several local authorities, and hope to have more operational soon.
While pods are technically recyclable, because of their size and weight they cannot be easily sorted and processed within the UK’s existing waste infrastructure. We want to make pods as easy as possible to recycle, which is why we have launched Podback.
The carbon footprint of the service is very important to us and we are working with our partners to ensure the service is as efficient as possible.
Yes, the service covers the whole of the UK including Northern Ireland.
No, the service will initially cover the whole of the UK including Northern Ireland, but we are already looking at how and when we will expand to the Republic of Ireland in the future.
If your coffee machine isn’t working, it may be because it needs to be descaled and unblocked. Check out our machine use and maintenance guides to find out how to solve any potential issues.
If you’ve tried descaling and unblocking and are still having problems, please call NESCAFÉ® Dolce Gusto® customer services free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
If your Dolce Gusto® machine is leaking whilst you’re preparing your drink, it may be due to an insufficient seal between the coffee pod and the machine. To fix this issue follow these steps:
- Check the coffee pod’s in the holder
- Stop the machine, wait for the light to stop blinking and remove the coffee pod
- Make sure the coffee pod’s not been pierced twice
- Repeat the process with a new coffee pod
If the problem still occurs, contact us or phone us on: 0800 707 6066
Firstly, check that there’s water in the tank, if not, fill the tank and start again. If the problem persists, there may be a blockage. Use the descaling solution recommended for your machine to remedy this. If after following this advice you’re still having issues, get in touch or phone us on: 0800 707 6066
If your coffee machine is displaying a yellow light instead of the usual green one, it’s time for descaling. The machine will do this depending on the number of times it’s been used and regular descaling helps to keep it in good working order. Simply purchase the correct descaling equipment recommended for your machine, run through the descaling process, then the next time you use it, the light will return to green.
Please re-check the box in case the missing part is still in there and, if it is not, please return the entire machine to its point of purchase for a replacement.
If you purchase from the NESCAFE® Dolce Gusto® webshop, please call our hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
Got a more general question about ordering, delivery or your account? Or maybe you want to find out how to use your NESCAFÉ® Dolce Gusto® coffee pods instead? Check out our relevant FAQ pages to learn more.
