Delivery FAQs

What are your delivery charges?

We offer free standard delivery on all orders. All you have to do is add 4 boxes of pods or £20 or €25 for Republic of Ireland of goodies to your order and we’ll deliver it free.

Do you deliver to the Channel Islands/Isle of Man?

Yes, we now deliver to the Channel Islands/Isle of Man. Please be aware that deliveries will take up to approximately 8 working days.

When will my order be delivered?

If you have ordered through the UK website, the following Dolce Gusto® delivery options are available: Standard Delivery: Orders will be delivered in 3–5 working days from the day the order is placed For orders to the Scottish Highlands and Islands, Scilly Isles, IOM, Channel Islands and Isle of Wight, deliveries will take up to approximately 8 working days Orders placed at the weekend or after 5:30pm will be processed the next working day Orders over the seasonal period may take longer Next Day Delivery: Our Next Day Delivery option is available on orders placed before 2:00pm Monday to Friday, excluding bank holidays and special promotional periods. Orders placed for Next Day Delivery after 2:00pm on Friday - Sunday will be delivered on the Tuesday of the following week. Please note this service is not available in the Scottish Highlands and Islands, Scilly Isles, IOM, Channel Islands and Isle of Wight. During promotional activities and high volumes of orders, Next Day Delivery may not be available. If you are out, our delivery company will leave you a card with a parcel reference number on it. With this number you can find out where your parcel is and re–arrange a delivery over the phone or online. If you have ordered through the ROI website, the following delivery options are available: Standard Delivery: Where an order is accepted, we will use reasonable endeavours to ensure that items are delivered within 5 working days of placing the order, subject to availability of stock Orders over the seasonal period may take longer Unfortunately, we cannot offer next day delivery in ROI at this point in time If your order does not arrive within the above times specified, please contact us or phone our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

What should I do if my order is damaged upon delivery?

If your item is missing a part, please re–check the box in case the missing part is still in there and, if it’s not, please return the entire coffee machine to its point of purchase for a replacement.
If you purchase from the NESCAFÉ® Dolce Gusto® webshop, please call our hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.