Cookies Policy

Thank you for visiting https://www.dolce-gusto.co.uk ("Website"). This cookie notice applies to the Website, any website or branded pages on third party platforms (e.g. YouTube and Facebook) and applications accessed or used through such websites or platforms which are operated by or on behalf of Nescafé Dolce Gusto ("Nescafé Dolce Gusto Site").

By using a Nescafé Dolce Gusto Site, you are consenting to our use of cookies and other tracking technology in accordance with this notice. If you do not agree to our use of cookies and other tracking technology in this way, you should set your browser settings accordingly or not use the Nestlé Site. If you disable cookies that we use, this may impact your user experience while on the Nestlé Site.

When using a mobile device to connect to the internet, you should also refer to the privacy notice of the specific App you are using to understand its specific data collection practices.

1. What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

See below for details on what information is collected by cookies and how we use that information. For more information about the kind of data we collect, please read our Privacy Policy.

2. How and why does Nestlé use them?

Nescafé Dolce Gusto uses cookies to gain a better understanding how visitors use this website. Cookies help us tailor Nescafé Dolce Gusto website to your personal needs, to improve their user-friendliness, gain customer satisfaction feedback on our website (through designated partners) and to communicate to you elsewhere on the web. To enable this some cookies are applied when you enter our sites (see links for various Nescafé Dolce Gusto sites for further details).

Nescafé Dolce Gusto keeps all the information collected from cookies in a non–personally identifiable format. Nescafé Dolce Gusto cookies located on your computer do not retain your name or your IP address.

3. What type of cookies does Nescafé Dolce Gusto use?

The following types of cookies are used on Nescafé Dolce Gusto website.

Necessary cookies
These are cookies that are strictly necessary for the operation of a website. Without these cookies, this website won’t work properly. Accordingly, we are not asking you for your specific consent for those cookies. For all other cookies your informed consent is required.

Session cookies
Session cookies are temporary cookie files which are erased when you close your browser. When you restart your browser and go back to the site that created that cookie, the website will treat you as a new visitor.

Functional/Persistent Cookies
These are cookies which are set up to improve the functionality of the website. For example, cookies that remember the content you previously viewed on this website or the email address and password you provided when registering during an earlier visit to this website. Cookies may also remember items you have previously placed in your shopping cart while visiting a Nescafé Dolce Gusto website. Using Functional cookies, therefore, may allow us to serve you content tailored to your interests and save you the time of having to re-register or re-enter information when you re-visit this website or try to access certain member-only sections. On some website, cookies enable us to store your favourite recipes, activities, points or high scores. We may also use Cookies to lockout underage users from certain activities.

Cookies that send information to us
These are the cookies that we set on a Nescafé Dolce Gusto Site and they can only be read by that site. This is known as a "First Party" cookie.

We also place cookies on brand ads which are placed on other website owned by third parties (e.g. Facebook). We obtain information via those cookies when you click on or interact with the advertisement. In this situation the brand is placing a “Third Party” cookie. The brand may use the information obtained by these cookies to serve you with advertising that is relevant and of interest to you based on your past online behaviour.

Cookies that send information to other companies
These are cookies that are set on a Nescafé Dolce Gusto Site by our partner companies (e.g. Facebook or advertisers). They may use the data collected from these cookies to anonymously target advertising to you on other website, based on your visit to this Website. For example, if you use a social widget (e.g. the Facebook icon) on the Website, it will record your “share” or “like”. Facebook (as the company setting the cookie) will collect the data. This is known as a “Third Party’’ cookie.

Demographics and Interest Reporting
Some of our website use Google Analytics Demographics and Interest Reporting to improve advertising. Some common applications are to target advertising based on what’s relevant to a user, to improve reporting on campaign performance, and to avoid showing ads the user has already seen. This is done using something called the DoubleClick cookie. If you don’t want your information collected in this way, you can:

use Google’s Ad Settings to opt out of Display Advertising; or
use Google's Browser add-on to opt out of Google Analytics

DoubleClick cookies contain no personally identifiable information. Sometimes the DoubleClick cookie will contain an additional identifier that is similar in appearance to the cookie ID, and is used to identify an ad campaign to which a user was exposed previously.

We will not use any information reported by Google Analytics Demographics and Interest Reporting to identify any individual user of our site.

Find out more about Google Analytics Demographics and Interest Reporting.

4. Cookies used on our website

4.1 The following tables categorise and describe the various Cookies used on this website:

Necessary Cookies

Type	Purpose
Session ID	Dolce-Gusto web sites use specific Cookies, which are essential for it to work properly. One is a Cookie used to create a session ID for the user, so that the system itself can identify the user as a unique and individual user, distinct from anyone else looking at the website. This information is not used or stored outside Dolce-Gusto systems, and is held only temporarily while the user is accessing account pages and other pages, which require unique and secure access. Without this Cookie, such access could not remain secure, so it is very important.
ASP.NET_Sessionid	ASP.NET_SessionId is a cookie that ASP.NET uses to store a unique identifier for your session. The session cookie is not persisted on your hard disk.
Cookie Law implementation: nimconsent	This cookie is used to remember cookie preferences.
JSESSIONID	Preserves users states across page requests.

Functional Cookies

Type	Purpose
Language	Used to tailor the default language for the site. Disabling this may cause more of an annoyance to users as they would be prompted to re-enter their language preference.
Country	Used to propose the most relevant experience based on the country that the user lives in and wants to be delivered to when purchasing Dolce-Gusto products.
Promotion	Used to recognise Dolce-Gusto Club Members eligible to promotions and display information about their corresponding offers.
Login	Used to offer Club Members the option to remember their credentials in order to avoid them retyping their user ID and password each time they access the Dolce-Gusto Club section.
Shopping Bag	As part of our shopping bag abandonment email programme Dolce-Gusto uses Cookies to store the total of the shopping bag, to recreate the contents of the shopping bag in the related abandonment email, and to refill the shopping bag with the machines that were in the shopping bag at the time of abandonment.

Performance Cookies

Type	Purpose
Load balancer	This cookie allows us to split the load on our servers based on visitors’ use of our pages and applications. It improves the overall performance of our web site.

Third Party Cookies

Type	Purpose	Comment
Google Analytics (_ga, _gat, __utma, __utmb, __utmc, __utmt, __utmv, __utmz)	Google Analytics tracking uses cookies in order to provide insights on what users do when they visit our site. Cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account, and a browser. However, Google Analytics cookies do not collect personal data about your website visitors.	For more information about Google Analytics click here
Google AdWords	Google AdWords is an online advertising service developed by Google.	For more information about Google AdWords, click here
Google Doubleclick	These Cookies are used to understand how people engage with our digital advertising campaigns. They allow us to understand and evaluate clicks on our adverts so that we can improve the service you receive.	For more information about Doubleclick, click here
Twitter	These cookies are used by Twitter on pages with the Twitter plugin to track your session.	For more information about Twitter, click here.
Facebook (Fr, Tr)	These cookies are used by Facebook on pages with the Twitter plugin to track your session.	For more information about Facebook, click here.
ELOQUA ELQSTATUS	Registers a unique ID that identifies the user's device upon return visits. Used for auto-populating forms and to validate if a certain contact is registered to an email group.	For more information about ELOQUA, click here.
yieldlab.net - ID	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.	For more information on cookies used by yieldlab.net, click here.
khaos	Registers anonymised user data, such as IP address, geographical location, visited web sites, and what ads the user has clicked, with the purpose of optimising ad display based on the user's movement on web sites that use the same ad network.	For more information on cookies used by rubiconproject.com, click here.
liveAgentPage_0 X-Salesforce-CHAT	To allow Salesforce Live Chat agent functionality.	For more information on cookies used by Salesforce Chat, click here.
MC	Collects data on the user's visits to the web site, such as what pages have been loaded. The registered data is used for targeted ads. Quantserve.com	For more information on cookies used by Quantserve.com, click here.
MUID MUIDB	Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. Bing.com	For more information on cookies used by Bing.com, click here.
SessionCam	Tracks sessions to improve user experience	For more information on cookies used by SessionCam, click here.
Glassbox	We use this cookie to improve customer experience and to help us understand our website activity.	For more information on cookies used by Glassbox, click here.

4.2 Why do we use the Evidon Cookie Management Tool?

A number of analytical cookies for audience measurement and advertising cookies require the prior consent of visitors. For this, we use on this site Evidon cookies management tool. It allows you to display the list of cookies "analytics and personalization" as well as the list of "advertising cookies" likely to be installed on your computer, and to control how the information collected is collected and used.

5. How can I change my cookie settings?

Use our Cookie Management Tool to change your preferences.

Please ensure that your computer setting reflects whether you are happy to accept cookies or not. You can set your browser to warn you before accepting cookies, or you can simply set it to refuse them, although you may not have access to all the features of this website if you do so. See your browser 'help' button for how you can do this. You do not need to have cookies on to use or navigate through many parts of this and other Nescafé Dolce Gusto website. Remember that if you use different computers in different locations, you will need to ensure that each browser is adjusted to suit your cookie preferences.

To delete the cookies and all information gathered, and otherwise change your cookie settings please click the following link.

Change Cookie Settings

The Site allows you to choose NOT to allow the services which create and use these cookies to run, although you may not have access to all the features of the Site if you do so. To do this now, just scroll up the page and click on the "Change Cookie Settings" link higher up.

For more information on the new legislation regarding cookies, see the Information Commissioners Office's website - https://ico.org.uk/.

For useful information on cookies, see AboutCookies.org

6. Legal Notice Update

We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.

This notice was last updated May 2018

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